Terms and Conditions

Effective Date: August 2025
Last Updated: August 2025

Welcome to Rooba Shoes. These Terms and Conditions (“Terms”) govern your use of our website, https://roobashoe.com/ (“Site”), and any purchases or services provided by Rooba Shoes (“we”, “our”, “us”).

By accessing our website, placing an order, or engaging with our services, you agree to comply with and be bound by these Terms. If you do not agree, please do not use our Site.

1. Company Information

Rooba Shoes is an online footwear store based in Pakistan with international operations in the UK and USA.

  • Pakistan Office: Flat 8, Canal Rd, Block A Nespak Housing Society Phase 2, NESPAK Housing Society Phase II Site 1, Lahore, 54000
    📞 +92 300 8000416 | 📧 roobashoes@gmail.com
  • UK Office: CHARLTON, WR10 7YP, UK
    📞 +44 7863 635572 | 📧 roobashoes@gmail.com

2. Acceptance of Terms

By using our website or purchasing from us, you:

3. Use of Website

You agree to use this Site only for lawful purposes and in accordance with these Terms. You must not:

  • Use the Site in any manner that could disable, damage, or impair its functionality.
  • Attempt to gain unauthorized access to the Site, data, or servers.
  • Use any automated system or software to extract data from our website (“data scraping”).
  • Misuse product information, reviews, or content for misleading or competitive purposes.

We reserve the right to restrict or terminate your access if any misuse is detected.

4. Product Information & Availability

We make every effort to display accurate product details, descriptions, and images. However:

  • Colors may vary slightly due to display settings.
  • Sizes and designs may differ slightly due to manual craftsmanship.
  • All products are subject to availability.

We reserve the right to modify or discontinue products without prior notice.

5. Pricing and Payments

All prices displayed on the Site are in the respective region’s currency and are inclusive or exclusive of taxes as applicable.

Accepted Payment Methods

  • Pakistan: Bank Transfer, Mobile Wallets (Easypaisa, JazzCash), and Cash on Delivery (COD).
  • International: PayPal, Payoneer, and Wire Transfer.

Payments are securely processed through trusted third-party gateways. We do not store full credit card or payment details.

6. Shipping and Delivery

Delivery timelines and costs vary by location.
Please review our Delivery Policy for complete details.

Once dispatched, orders cannot be redirected. Rooba Shoes is not responsible for courier delays, customs clearance, or events beyond our control.

7. Order Cancellation

Orders may be canceled in accordance with our Order Cancellation Policy.
Orders that have already been shipped cannot be canceled.

8. Returns, Refunds, and Exchanges

If you are unsatisfied with your purchase, please refer to our Refund / Return Policy.
Eligibility for returns depends on product condition, time of request, and policy compliance.

9. Intellectual Property Rights

All content on this website — including text, logos, images, graphics, videos, and software — is the exclusive property of Rooba Shoes or its licensors.
You may not reproduce, distribute, or modify any material without written permission.

Any unauthorized use may result in legal action under applicable copyright and trademark laws.

10. Limitation of Liability

To the fullest extent permitted by law:

  • Rooba Shoes shall not be liable for any indirect, incidental, or consequential damages resulting from your use of the Site or products.
  • We are not responsible for any loss arising from delayed deliveries, courier issues, or force majeure events.
  • Our total liability shall not exceed the total amount paid for the order in question.

Our Site may contain links to external websites or services not operated by us.
We are not responsible for the privacy practices, content, or accuracy of third-party websites.

12. Privacy and Data Protection

We respect your privacy and protect your personal information according to our Customer Data Privacy Policy.
By using our website, you consent to the collection and use of your data as outlined in that policy.

13. Fraud Prevention

All orders are subject to verification and validation.
We reserve the right to cancel or reject any order suspected of fraudulent or suspicious activity.

14. Governing Law and Jurisdiction

These Terms are governed by and construed in accordance with:

  • For Pakistani customers: Laws of the Islamic Republic of Pakistan.
  • For UK and international customers: Laws of England and Wales.

Any disputes shall be subject to the exclusive jurisdiction of the relevant courts in Lahore (Pakistan) or London (UK), depending on your purchase region.

15. Amendments to These Terms

We may update or modify these Terms from time to time to reflect business or legal changes.
The latest version will always be available on this page, with the effective date updated accordingly.

By continuing to use our Site after any changes, you agree to the revised Terms.

16. Contact Us

For questions, clarifications, or legal correspondence regarding these Terms:

Pakistan Office

📍 Address: Flat 8, Canal Rd, Block A Nespak Housing Society Phase 2, NESPAK Housing Society Phase II Site 1, Lahore, 54000
📞 Phone: +92 300 8000416
📧 Email: roobashoes@gmail.com

United Kingdom Office

📍 Address: CHARLTON, WR10 7YP, UK
📞 Mobile: +44 7863 635572
📧 Email: roobashoes@gmail.com

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